Sky Stream slow - some programs won't load

[PeteBoro64]

Sky Stream service very bad today - some programs won't load just get the "wait for your program to load" message and it never does or the "there is a technical fault with this channel" message.

Internet is fine - tested speed, many other apps (YouTube, iPlayer, browsing is fine). Close to 900Mbps Upload and Download (fibre to house connection).
WiFi is fine - tested throughout the house +500Mbps everywhere and +750Mbps in most places near pucks. Have rebooted routers and pucks.

[MarkGoldsmith]

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@PeteBoro64 wrote:

Sky Stream service very bad today - some programs won't load just get the "wait for your program to load" message and it never does or the "there is a technical fault with this channel" message.

Internet is fine - tested speed, many other apps (YouTube, iPlayer, browsing is fine). Close to 900Mbps Upload and Download (fibre to house connection).
WiFi is fine - tested throughout the house +500Mbps everywhere and +750Mbps in most places near pucks. Have rebooted routers and pucks.

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You need to test the speed from the puck. Open Netflix on the puck, go to Get Help then Check Your Network, Its best to ran this a couple of times over a 5/10 minute interval to get an average and to see if at any point its dropping incredibly low.

[Vick8]

Mines the exact same. I get 1000 mbps around 900 to the router too and the puck is just horrendous, only had it for 5 days and I can't watch anything.

Tried the Netflix test came out at 120 mpbs. I don't know why they would offer WiFi if it only works via Ethernet some people don't want to wire a cable round the house to the puck! 

[coolmerc]

It's down to sky, they are testing firmware on the public again, it was the same about a year ago until they rolled out some firmware that worked, this is the first I have seen regarding the slowness and messages such as “please wait for the programme to load” and "There is a technical fault with this programme, please try later” for about a year when I used to have the problem. It's a dam disgrace, we pay for sky service and this is what we get, they want to get some decent firmware programmers and do lots of testing before releasing it on the public!! 

[MarkGoldsmith]

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@PeteBoro64 wrote:

Sky Stream service very bad today - some programs won't load just get the "wait for your program to load" message and it never does or the "there is a technical fault with this channel" message.

Internet is fine - tested speed, many other apps (YouTube, iPlayer, browsing is fine). Close to 900Mbps Upload and Download (fibre to house connection).
WiFi is fine - tested throughout the house +500Mbps everywhere and +750Mbps in most places near pucks. Have rebooted routers and pucks.

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It does work via WiFi however it needs a stable and strong WiFi connection and there are various factors that will affect a households WiFi network. The Ethernet option doesn't require cables running everywhere as you can use power line adapters. What the Ethernet test does do is show if the issue is with the WiFi network. If it is there are things you can do to improve WiFi networks including purchasing better routers or setting up a mesh network.