Sky Stream randomly turns off and is unresponsive

[LaurenJ98]

I've had a Sky Stream puck for three months now and have experienced it randomly shutting off when I'm watching a programme. The remote will then be unresponsive - the puck doesn't appear to be overheating. 

[Tom-W19]

Hi @LaurenJ98 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation. The invite will automatically close if not responded to within 48 hours.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[S2Tigger]

Was this resolved? Having exact same issue. Have already done a full reset and update, but still randomly turning off and unresponsive. Only solution is to pull the power cord out