Sky Stream puck rental

[Geoffbee]

Need clarity how Sky Stream puck operates. Seen one off charge of £39.95 for set up. Also currently Sky are pushing extra 'whole home' pucks for monthly rental of £10-15 pm. Seems to contradict the one off set up charge if they are also billing monthly for rental.

[lettice]

Sometimes on your first puck order, the puck is free but can incur a one off charge and any additional pucks  will incur a one off charge of £39.95

If you want to view on more than one puck, you will need the Whole Home monthly pack.

More info here

https://www.sky.com/help/articles/watching-sky-in-different-rooms-sky-glass

Also, have a read of the Sky Stream FAQ here

https://www.sky.com/help/sky-tv/sky-tv-stream/sky-stream-faqs/articles/sky-stream-faqs

[GD1]

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@Geoffbee wrote:

Need clarity how Sky Stream puck operates. Seen one off charge of £39.95 for set up. Also currently Sky are pushing extra 'whole home' pucks for monthly rental of £10-15 pm. Seems to contradict the one off set up charge if they are also billing monthly for rental.

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Thye are NOT charging a monthly rental fee, you pay a One Off activation fee for each puck, the Whole Home sub is not per puck but covers up to 3 Glass TV's & 6 pucks allowing you to watch your current subscription packs on more than one device within the home.

[mikealanr]

Hi @Geoffbee 

Yes you pay the set up fee and the puck is still only loaned to you have to return them if you cancel your subscription. From the legal bit:

"Sky Stream pucks are loaned to you at no cost and must be returned at the end of the subscription"

https://www.sky.com/tv/stream?irct=web-tv_tv-gbr-stream

That is debatable as you are paying a fee. I guess what they mean is no monthly fee.

The £10 to £15 is the subscription charge for the ability to use multiple devices. You will still pay a fee for ordering additional pucks.

The only upside to this is that if your pucks fail they will swap them out free of charge, unlike those of us who have "owned pucks" from when they launched and are now out of warranty.

See: https://www.sky.com/help/articles/watch-sky-in-different-rooms

MikeAlanR

[Geoffbee]

If the charge was a one off I would agree but it is not. The £10-15 pm is a monthly charge. Whatever why they word it it is a monthly fee which most people, excluding Sky, would agree.

Don't see any upside I am afraid. Firstly it is not loaned it is rented by the subscriber. As you say as the  Puck is only loaned, it remains the property of Sky so not sure how they can be claiming to be generous when the monthly subscription will pay for a replacement many times over.

[TimmyBGood]

@Geoffbee 

Stream uses the same business model which Sky Q has had for a decade.

[TimmyBGood]

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@Geoffbee wrote:

Also currently Sky are pushing extra 'whole home' pucks for monthly rental of £10-15 pm. Seems to contradict the one off set up charge if they are also billing monthly for rental.

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Just to be clear, there's no 'rental' involved in any Sky television product.  Stream has a monthly content subscription which gives access to a live channel, on-demand and app bundle on one puck, and then a monthly subscription supplement option which a user can choose to facilitate viewing of the same content on up to five additional pucks (and up to three Glass television sets which are sold rather than loaned) at the same physical address: this is branded as 'Whole Home'.

Historically Sky has always made a supplementary charge for multiple screens: 'Multiroom' on Sky+ was per box while 'Multiscreen' on Sky Q covers the main box and up to four Mini boxes.

There's a one-time fee for supply of each puck, which is typically waived for the initial unit.  Pucks supplied since February 2023 remain Sky property and are on loan for subscription content consumption: before then they were sold.

[GD1]

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@Geoffbee wrote:

Don't see any upside I am afraid. Firstly it is not loaned it is rented by the subscriber. As you say as the  Puck is only loaned, it remains the property of Sky so not sure how they can be claiming to be generous when the monthly subscription will pay for a replacement many times over.

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Simple solution, don't subscribe.