Sky Stream puck disconnecting and freezing

[AlanC2468]

Hi, we have 2 pucks in the house, one keeps freezing on start up, message says it's not connected to the WiFi but when I go settings it has an excellent connection. I refresh apps and reset and everything works again, I have to do this daily, sometimes more than once. 
The puck is 6ft away from the router and direct line of site, I've just spent the last 20mins getting connected today, very frustrating, the other puck works fine.

[Chrisee]

@AlanC2468 try setting the puck to stay networked in standby thecswitch is in the Start  up and `standby settings menu.

[_Claire]

Hi @AlanC2468 I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141