Hi @PatrickPK
We are fellow subscribers here. Cloud recording is managed by Sky. Best advice is to raise issues like this with sky viewer relations. They can be reached by email on viewerR@sky.uk.
They will investigate with the relevant team / 3rd party broadcaster and feedback
MikeAlanar
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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
