Sky Stream losing connection

[Welshy1989]

Afternoon all 

New to Sky Stream and liking what I have seen so far. 

One issue I am finding is that when I knock the system off and the TV and go back to it maybe a hour or so later when I put the TV back on and start the Sky Stream it is saying no WiFi connection or connection lost. 

I have a ethernet connection from the Puck to the router.  I then have to click the setting to re connect  and then im back streaming. 

The settings in the system at the moment are 

Networked standby mode - On 

Overnight power saving - Off 

Sleep timer - Off 

EE hub router awaiting delivery of Sky hub router. 

Any advice from how to keep this connected at all times so when I switch on the TV it fires up straight away 

Thanks in advance 

[Exiled-in-HH]

Have you turned WiFi off in settings?

[Welshy1989]

Hello 

Yes WiFi settings have been turned off still having the same issue 

[MarkGoldsmith]

---

@Welshy1989 wrote:

Hello 

Yes WiFi settings have been turned off still having the same issue 

---

Just checking if you have rebooted the puck by unplugging it for a couple of minutes since disabling the Wifi. On occassions i've seen the Wifi not actually disable immediately and require a reboot for the settings change to take affect.

[Jporch316 · Accepted solution]

@Welshy1989 

Have you tried it over WiFi without the ethernet cable? If so is it doing the same ?

[Welshy1989]

Bingo 

So I have removed the ethernet cable and connected the Puck via WiFi WPS and there is no no loss after the TV and box in placed in standby for a considerable amount of time.

It looks like the ethernet cable was confusing the matters with the Puck 

Glad it is resolved thanks all for your help. 

[Exiled-in-HH]

@Welshy1989 What sort of "EE hub router" were you using?

[Welshy1989]

EE Smart Hub I am currently waiting switch over to Sky fftp

[Marty_A]

I'm new to sky stream too and have experienced exactly the same as you and have EE smart hub. The problem is there when connected via Ethernet, but is all good when just connected via Wi-Fi. I'm just curious as to why this happens with Ethernet. I will keep mine connected via Wi-Fi. Im waiting for sky router. Maybe it will work with that via Ethernet. Who knows.