Sky Stream freezing

[JohnStoke]

Recently got Sky Stream. Constantly freezing/pausing. Not what Sky advertises. Tried everything. Never had this trouble before 

[martswain]

How is your puck connected to your router?

What speed does the Netflix speed check return?

The majority of freezing and pausing issues are the result of a lack of speed and stability of the broadband connection to the puck.

[Angel_Aka]

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@JohnStoke wrote:

Recently got Sky Stream. Constantly freezing/pausing. Not what Sky advertises. Tried everything. Never had this trouble before 

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Sky Stream is quite different to most other streaming devices in that SkyOS which runs the service is server-based. The Stream puck is just a slave device but it needs a strong, fast and stable broadband connection constantly, in order to receive the service reliably. 
The customer needs to make sure they can provide such a connection, otherwise it's pointless having Sky Stream. You need to be willing to troubleshoot your home network, perhaps improve your speed or replace your router, and you're more likely to have a better experience. 

[trotski08]

Ive got the same issue! I can promise you the problem is not my internet connection - its picking up the internet at 480mps and its very close to the router. Knew that is what sky would say and they wont replace it so as soon as the contract is up I'll be off. Product isnt up to standard for streaming tv.