Sky Stream constantly buffering/freezing.

[CallumMcDonald]

We've had Sky Stream for 8 months and has mostly been fine, but the last 3-4 weeks it has been constantly buffering & freezing. I'm now connected by ethernet cable, and every time I have checked my broadband speeds (when it's freezing) they have been inbetween 315-500Mbps so no issue there. Netflix speed test is currently showing as 79.99Mbps. 

What can I do? I'm in contract for another 10 months and all TV channels are unwatchable at the moment. 

On a side note from the technical issue, do Sky let you switch to SkyQ mid-contract?

[Mister_Dalek]

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@CallumMcDonald wrote:

We've had Sky Stream for 8 months and has mostly been fine, but the last 3-4 weeks it has been constantly buffering & freezing. I'm now connected by ethernet cable, and every time I have checked my broadband speeds (when it's freezing) they have been inbetween 315-500Mbps so no issue there. Netflix speed test is currently showing as 79.99Mbps. 

What can I do? I'm in contract for another 10 months and all TV channels are unwatchable at the moment. 

On a side note from the technical issue, do Sky let you switch to SkyQ mid-contract?

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Regular reboots of your Stream puck are recommended to flush the system and attempt to keep it running smoother. 

If this doesn't work reliably then you should call Sky for further troubleshooting. If this still does not produce a satisfactory result then they will allow you to switch to Sky Q mid-contract. 

[Pabs1882]

Hello there, just to give you a quick update. I've been having the same issues as you've described, with the buffering and freezing. I contacted Sky customer service services yesterday and was informed by the representative that Sky are aware of the problem and it is a software issue that is causing it

she advised that the technical team are presently trying to come up with a patch that they will send out as a software. She had no information as to time frames but did say that they was working on it

my situation is the same as yours in that I have a very good fibre optic speeds. She did mention that there have been many complaints about this issue, and initially they did think it was a broadband provider issue. After the constant complaints they have come to realise that it is a software bug. It could've possibly come from the previous software update. 

if you hear anything new or further please update me and I'll do the same  

many thanks