Sky Stream constant reset's and no issues shown on Sky system

[Brewski83]

Sky stream puck continues to have issues and needs to be reset every couple of weeks. Tonight the light on the puck went static red, we reset it per usual by holding the power button on the puck, pulling out the power cable whilst still holding the power button, and waiting for the lights to flash different colours. Asks to press 7 and 9 together... appears with Software update page and encounters issues (router speed >100mbs). The provides QR code to StartupIP page on Sky but its no help. Just in a cycle of resetting and trying the same tricks. Tired unplugging the plug also and moving to a different powerpoint, changes batteries in the remote... nothing works. We regret not getting Sky 

[_Claire]

Hi @Brewski83 I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141