0

Discussion topic: Sky Stream WiFi and Ethernet

Reply
Avatar for Yorkiecherry
Level 4 icon
What's this?
This message was authored by: Yorkiecherry

Message posted on ‎01 Aug 2024 05:41 PM

Sky Stream WiFi and Ethernet

I'm connected to the puck by ethernet. WiFi been switched off as recommended. When I switch it on it keeps saying there's no WiFi connection although I am connected by ethernet. The Home screen eventually appears after about a minute or so.  Any clues?

Report post
Post 1 of 6
1,040 Views
0 Likes
Reply
Reply

All Replies

Avatar for GD1
Level 16 icon
What's this?
Superuser
This message was authored by: GD1

Message posted on ‎01 Aug 2024 05:42 PM

Re: Sky Stream WiFi and Ethernet

Posted by a Superuser, not a Sky employee. Find out more

@Yorkiecherry  Have you checked in the network settings to see if wifi is still off?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Report post
Post 2 of 6
1,038 Views
0 Likes
Reply
Avatar for MarkGoldsmith
Level 14 icon
What's this?
Superuser
This message was authored by: MarkGoldsmith

Message posted on ‎01 Aug 2024 06:02 PM

Re: Sky Stream WiFi and Ethernet

Posted by a Superuser, not a Sky employee. Find out more

Also have you rebooted the puck since disabling the Wifi ( if it is still showing as off)?

 

From my own experience it didn't actually turn the Wifi off until after i had turned the puck off at the plug to reboot it.

Sky Stream, Sky Glass Air and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
Report post
Post 3 of 6
1,031 Views
Reply
Avatar for Yorkiecherry
Level 4 icon
What's this?
Topic Author
This message was authored by: Yorkiecherry

Message posted on ‎01 Aug 2024 06:06 PM

Re: Sky Stream WiFi and Ethernet

Hi. Yes I have 

Report post
Post 4 of 6
1,028 Views
0 Likes
Reply
Avatar for Yorkiecherry
Level 4 icon
What's this?
Topic Author
This message was authored by: Yorkiecherry

Message posted on ‎01 Aug 2024 06:06 PM

Re: Sky Stream WiFi and Ethernet

I'll give that a try. Thank you 

Report post
Post 5 of 6
1,027 Views
0 Likes
Reply
Avatar for Yorkiecherry
Level 4 icon
What's this?
Topic Author
This message was authored by: Yorkiecherry

Message posted on ‎01 Aug 2024 08:52 PM

Re: Sky Stream WiFi and Ethernet

That has not worked I'm afraid 

Report post
Post 6 of 6
983 Views
0 Likes
Reply
Reply