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Discussion topic: Sky Stream WiFi and Ethernet

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This message was authored by: Yorkiecherry

Message posted on ‎01 Aug 2024 05:41 PM

Sky Stream WiFi and Ethernet

I'm connected to the puck by ethernet. WiFi been switched off as recommended. When I switch it on it keeps saying there's no WiFi connection although I am connected by ethernet. The Home screen eventually appears after about a minute or so.  Any clues?

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎01 Aug 2024 05:42 PM

Re: Sky Stream WiFi and Ethernet

Posted by a Superuser, not a Sky employee. Find out more

@Yorkiecherry  Have you checked in the network settings to see if wifi is still off?

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Message posted on ‎01 Aug 2024 06:02 PM

Re: Sky Stream WiFi and Ethernet

Posted by a Superuser, not a Sky employee. Find out more

Also have you rebooted the puck since disabling the Wifi ( if it is still showing as off)?

 

From my own experience it didn't actually turn the Wifi off until after i had turned the puck off at the plug to reboot it.

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This message was authored by: Yorkiecherry

Message posted on ‎01 Aug 2024 06:06 PM

Re: Sky Stream WiFi and Ethernet

Hi. Yes I have 

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This message was authored by: Yorkiecherry

Message posted on ‎01 Aug 2024 06:06 PM

Re: Sky Stream WiFi and Ethernet

I'll give that a try. Thank you 

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Message posted on ‎01 Aug 2024 08:52 PM

Re: Sky Stream WiFi and Ethernet

That has not worked I'm afraid 

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