Sky Stream Varied Picture Quality

[DavidJigga]

Hi,

Recently signed up to Sky Stream using a Puck aminly for football coverage,

First impression is that i cant record and the home page is far more disjointed than on Q.

Secondly, watched Burnley vs Man Coty in UHD on my Samsung QE65 HD TV  last night and picture qulaity very good , although experience some strange sond synching issues at time.  I then viewed the short highlights in the Sports menua this morning  and the picture quality was worse  than standard quality? Also some other channels still slight blurring from time to time evn though  I appeciate it is not live but why is the qulaity so poor?   Any body else experincing varying qulaity and anything i can do about it as still within 31 day cooling off period so considering cancelling.. Downlload speed is currently 324mb  (still high but under the 500mb advertised)

Thanks

[SlenderRobert]

@DavidJigga 

Picture quality can vary with Stream. It's generally pretty good with a fast and stable broadband connection but can be slow at buffering up to full quality. The pucks are not very fast and all the apps are hosted on a server, not on the box itself, which adds some extra latency.

I find that HD picture quality is marginally better if I leave the puck's video output at the native 1080i and let my TV do the upscaling. 

UHD content looks good on my TV but again, requires a fast and stable broadband connection. If you're connecting via WiFi then check what speed is actually being received by your puck by opening the Netflix app, navigating to the get help menu and running a network test. 

Sound sync issues have been reported before - it does seem to vary quite a lot, particularly on live sport in UHD, so there doesn't seem to be a confirmed fix - it's just a bit random. Try experimenting with setting the audio output to PCM rather than Auto. You'll lose out on Atmos (if available) but you might get it in sync. 

[TimmyBGood]

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@DavidJigga wrote:

First impression is that i cant record 

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More a defining aspect of the system rather than an 'impression', really, given the hardware was specifically designed to have no local storage.

[Chrisee]

@DavidJigga the picture controls on TV can make a significant difference to picture quality. As a start choose a preset called something like Movie which tends to have most processig switched off. Suprisingly several things like motion handling or sharpness can introduce more problems than they solve. I find my pucks produce a very good picture quality but there is variarion between broadcasters. Sky themselves seem pretty good so I tend to set up controls using a source like Sky News for SDR HD and a decently lit sports brosdcast for HDR UHD as most TVs have different settings when in HDR mode from SDR.