0

Discussion topic: Sky Stream UHD Real Time

Reply
Avatar for Martin90001
Level 1 icon
What's this?
This message was authored by: Martin90001

Message posted on ‎26 Jul 2026 08:17 PM

Sky Stream UHD Real Time

Sky Sports Real Time channel picture jumping and skipping back doesn't do it on normal channel. Ethernet cable plugged in and 1gb WiFi. Has to be a problem Sky's end 

Report post
Post 1 of 4
229 Views
0 Likes
Reply
Reply

All Replies

Avatar for mikealanr
Level 12 icon
What's this?
Superuser
This message was authored by: mikealanr

Message posted on ‎26 Jul 2026 09:20 PM

Re: Sky Stream UHD Real Time

Posted by a Superuser, not a Sky employee. Find out more

Hi @Martin90001 

 

No issues here. If it was an issue sky's end it there would likely be a flood of posts on the community. Some more information would be useful such as ISP, speed puck is receiving (check in netflix) and router model etc.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
Report post
Post 2 of 4
207 Views
Reply
Avatar for MarkGoldsmith
Level 15 icon
What's this?
Superuser
This message was authored by: MarkGoldsmith

Message posted on ‎26 Jul 2026 09:23 PM

Re: Sky Stream UHD Real Time

Posted by a Superuser, not a Sky employee. Find out more

Also you mentioned ethernet but also Wifi. If you have the puck connected via ethernet have you also disabled the wifi in the puck's settings and then rebooted the puck? if not then despite is being connnected via ethernet it is likely defaulting over to Wifi, particularly if you have previously set that up on the puck.

Sky Stream, Sky Glass Air and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
Report post
Post 3 of 4
203 Views
0 Likes
Reply
Avatar for Martin90001
Level 1 icon
What's this?
Topic Author
This message was authored by: Martin90001

Message posted on ‎27 Jul 2026 04:01 PM

Re: Sky Stream UHD Real Time

WiFi toggled off and using Ethernet cable been through the same nonsense diagnostic things with sky many times. Speed on Netflix is 89mbps more than enough. Must be a problem with these real time channels 

Report post
Post 4 of 4
140 Views
0 Likes
Reply
Reply