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Discussion topic: Sky Stream UHD Real Time

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This message was authored by: Martin90001

Message posted on ‎26 Jul 2026 08:17 PM

Sky Stream UHD Real Time

Sky Sports Real Time channel picture jumping and skipping back doesn't do it on normal channel. Ethernet cable plugged in and 1gb WiFi. Has to be a problem Sky's end 

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Avatar for mikealanr
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This message was authored by: mikealanr

Message posted on ‎26 Jul 2026 09:20 PM

Re: Sky Stream UHD Real Time

Posted by a Superuser, not a Sky employee. Find out more

Hi @Martin90001 

 

No issues here. If it was an issue sky's end it there would likely be a flood of posts on the community. Some more information would be useful such as ISP, speed puck is receiving (check in netflix) and router model etc.

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

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This message was authored by: MarkGoldsmith

Message posted on ‎26 Jul 2026 09:23 PM

Re: Sky Stream UHD Real Time

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Also you mentioned ethernet but also Wifi. If you have the puck connected via ethernet have you also disabled the wifi in the puck's settings and then rebooted the puck? if not then despite is being connnected via ethernet it is likely defaulting over to Wifi, particularly if you have previously set that up on the puck.

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This message was authored by: Martin90001

Message posted on ‎27 Jul 2026 04:01 PM

Re: Sky Stream UHD Real Time

WiFi toggled off and using Ethernet cable been through the same nonsense diagnostic things with sky many times. Speed on Netflix is 89mbps more than enough. Must be a problem with these real time channels 

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