Sky Stream Remote - TV No Longer Supported

[person2]

When I turned on my Sky Stream yesterday, it, for some reason, asked me to pair my remote again. I paired the remote and then went through the steps to get it to control my TV volume/mute/power but it failed and said my TV was not supported.  For reference I have always been able to control the TV using my Sky Stream, up until now that is.

I have rebooted the box a few times and changed the batteries on the remote.  I have been through the steps of pressing 7&9, 4&6 and 1&3 a few times and have been through all of the attempts for the box to find the right setting. I have also tried manually searching for the TV model (Sony KDL-40EX503) but it can't find it.

Have they deliberately stopped supporting my Sony TV?  Or is there something else I should be trying?  Or should I just accept that it's one in the long list of annoyances that comes with being a Sky Stream owner?

[Tom-W19]

Hi @person2 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Greenfingers001]

Update:

Spoke with @person2 and resolved issue.

Thanks again for the escalation have a great day 🙂

[Lizzy+T]

My Sky Stream remote control has suddenly stopped supporting my Sony TV.  

I turned on my TV and it asked me to pair the remote control.  It paired but will not turned the TV on or off, change volume or mute TV.

 

[JP371]

I have the same issue, can you detail how to resolve?

thanks

[Lynkim]

I have the same issues with Samsung tv. Please resolve 

[greg0333]

I have the same exact issue with my Sony  Bravia TV, the Sky Stream remote has stopped controlling the volume.  What is the solution, please?

[VickyClark]

I have a sky Glass remote and Bose soundbar 300 which both stopped working this week with Sky Glass. What is the solution please to fix this? 

[Anonymous]

I have the same issue now with my TV! Was there any resolution for this?

I have the SONY KDL-48W653 

[JP371]

I do not think there is a solution, I spoke to Sky last week and they couldnt find a solution, they just tried getting me to re-connect the controller by holding down buttons 1 & 3 and then going through the setup steps, but when I do this I cannot find my TV model number which would be an indiciation they no longer support my TV. My Model number is KD-55XE8596.  I tried searching with the KD, without the KD and other varients but my model number just wouldnt display.  Sky did say I could try a factory reset of the box but in truth I couldnt be bothered as would have to setup all the apps again etc so thats the only thing I havent tried yet.

[Padam_Padam · Accepted solution]

@JP371 

Have you tried ignoring the model number of your TV and tried some of the other Sony TV codes? Usually one of the other model numbers on the database will have the same infra red volume control ID.

[JP371]

@Padam_Padam No I hadnt tried that, so I just did and it worked!! I selected Sony as a brand and just typed 'X' and an XBR model came up, I selected the first one on the list and it worked! 

Thanks for your support, really appreciate it, hopefully this will help some others too! 

[VickyClark]

Amazing..!!!! Both TV and Soundbar now working...!!! Thank you so much..!! 

[Padam_Padam]

@JP371 @VickyClark 

Excellent news! Glad it's now working for you. 

[MartinMedforth]

This just happened with our Panasonic ... how do I select by model or manufacturer 

It did previously work so this is really frustrating ... suspect the stream box has been updated causing the problem