Discussion topic: Sky Stream QS018.009.00P, adverts keep looping.

This message was authored by: BKelman · ‎15 Jun 2023

Thought they might have fixed this in latest OS.

Watching The Ark (Ep.8), get to ad break and adverts keep looping.

I guess it's back to power off/on untill the next OS update.

This message was authored by: BKelman · ‎15 Jun 2023

Powered off/on, managed to watch end of Ep.8. Watching next episode and got to add break at 28mins and I now have a looping title screen for The Ark.

This getting a little bit frustrating.

This message was authored by: Jason+Golding · ‎16 Jun 2023

My sky stream boxes are on 18.009.00P will this be rolled back ?

Sky Stream x 2
LG C2 OLED 55inch
Sonos Playbar
Virgin 1 Gig
Virgin Stream Box
Xbox X
Apple TV 4K
Amazon 4K Firestick Roku 4K Google Chromecast

This message was authored by: Tim+Adams · ‎16 Jun 2023

Hi @Jason+Golding

That's the latest version, no indication regarding a rollback.

Thanks,

Tim

Sky Glass with Sky Live, Sky Stream & Sky Protect - FTTP 2Gbps

This message was authored by: Jporch316 · ‎16 Jun 2023

@BKelman

Some users have reported turning off personalised ads has stopped the ad looping

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43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!

This message was authored by: BKelman · ‎16 Jun 2023

@Jporch316

How do you turn off personal adds?

This message was authored by: Jporch316 · ‎16 Jun 2023

@BKelman

From memory you have to do it in the MySky app

go to the account pic top right then the privacy option I think

there's a toggle setting in there

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43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!

This message was authored by: Jporch316 · ‎16 Jun 2023

@BKelman

sorry account pic top left

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43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!

This message was authored by: BKelman · ‎16 Jun 2023

@Jporch316

Just checked, turned off already.☹️

This message was authored by: Jporch316 · ‎16 Jun 2023

@BKelman

Try turning it on

you never know ......

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43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!

Discussion topic: Sky Stream QS018.009.00P, adverts keep looping.

Sky Stream QS018.009.00P, adverts keep looping.

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Re: Sky Stream QS018.009.00P, adverts keep looping.

QS18.009.00p

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Re: Sky Stream QS018.009.00P, adverts keep looping.

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