Discussion topic: Sky Stream Puck
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Message posted on 02 May 2024 08:12 PM
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Re: Sky Stream Puck
Thanks but I dont see a chat bubble and I did not see one yesterday either.
Message posted on 02 May 2024 08:18 PM
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Re: Sky Stream Puck
@Stuart+Swanson The escalated post was post 9 above which was posted by @swanowskisc who would have received the chat invitation.
If my post has solved your issue please mark as an "Answer"
If it has helped please give it a "Like"
Message posted on 03 May 2024 10:47 AM
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Re: Sky Stream Puck
Good morning,
I have logged in as I normally do so I dont understand how my name now appear as Stuart+Swanson? Still dont see the bubble.
Message posted on 03 May 2024 10:52 AM
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Re: Sky Stream Puck
@swanowskisc the chat only remains active for 48 hours, this countdown resets every time you send a message back to Sky via the chat, so its possible the chat session has become inactive and closed now.
I'll re-escalate for you so the Messaging Team can send you a new chat invite.
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue
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Message posted on 03 May 2024 11:36 AM
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Re: Sky Stream Puck
Thanks for escalating this. We’ve sent @swanowskisc an invite to chat.
Lisa - Sky Tech Team Expert
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