Sky Stream Puck frozen on start up

[GDR1]

My Sky Stream Puck seems to crash on start up or lose the connection to the remote.  The puck launches to the Home Screen and then you cannot interact with it at all.  If you remove the power and reboot it, it then works fine.  Any suggestions apart from continue to do this?

[Jporch316]

@GDR1 

I have escalated your post to the online sky support team .... please look out for an invitation to chat with them 

[GDR1]

Thank you

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[ScottyP1982]

Can I ask what the outcome of this was? Mine is doing exactly the same. Thanks 

[GDR1]

Still have the same problem.  Getting actual support proved difficult so I just unplug it and plug it back in again