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Discussion topic: Sky Stream Puck Software Error despite following help steps

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This message was authored by: 1jgibson

Message posted on ‎11 May 2026 10:52 PM

Sky Stream Puck Software Error despite following help steps

Followed all of the help steps, puck keeps just recycling around the updating software or reboot screen

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎12 May 2026 12:37 AM

Re: Sky Stream Puck Software Error despite following help steps

Posted by a Superuser, not a Sky employee. Find out more

@1jgibson  Your post has been moved from the Sky+ board as Sky+ & Sky Stream are  different boxes entirely.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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