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Discussion topic: Sky Stream Niggling Issues

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This message was authored by: Pincomar

Sky Stream Niggling Issues

I have been a Sky Stream user from the very beginning. (I think I signed up on the day the product was released). However, I have recently started being bugged by niggling issues that I have been unable to resolve. For instance:

 

  1. ‘Continue Watching’ only shows a few channels. Netflix and some Sky show up. BBC, ITV, C5 etc. all missing. Some days the ‘Continue Watching’ rail is just missing completely. Restarting the puck brings it back.

  2. If you watch something on Netflix and come back the following day to watch something else, you will need to restart the puck before you can view.

  3. My ‘Playlist’ choices recently vanished. All of them, just gone. Didn’t have many items on it, but a real timewaster to re-install.

  4. Sometimes when a streamed TV show is paused, selecting play will cause the playback to skip back to the very beginning. This happened during the last F1 race, and I had to fast forward through nearly two hours of video to get back to where I was. Very irritating.

I have two pucks. Both seem to behave identically. I presume that this is a software/firmware type glitch. I have tried all the reset options I can find online, but to no avail.

 

My contract is up with Sky, so I am a free agent, but my current set-up is perfect for me, except these silly things.

 

Any suggestions?

 

Thanks, Mark.

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This message was authored by: Gincap

Re: Sky Stream Niggling Issues

What you list are standard glitches that I also experience that have never been rectified from launch. It's odd because not everyone appears to be affected  the same but reading posts many are. 

This message was authored by: TechGuy007

Re: Sky Stream Niggling Issues

@Pincomar At point 2, did you really mean restart the puck, or did you mean restart the Netflix app? 

This message was authored by: Jporch316

Re: Sky Stream Niggling Issues

Posted by a Superuser, not a Sky employee. Find out more

@Pincomar 

 

Point one - in the very rare occasions my CW rail has gone missing I press the home button which then reloads the main home page and returns the CW rail 

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
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