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Sky Stream LG C4 issues

Ivanol
Level 1
Level 1
‎19 Feb 2025 11:55 PM
‎19 Feb 2025 11:55 PM

Sky Stream LG C4 issues

Hi,

 

Just bought a new LG C4, connected to sky stream, picture and streaming quality set to uhd. When accessing the netflix app through sky I can't stream in 4k, however it streams 4k no problem on the netflix app on the TV itself.

 

I have also tried enabling hdmi deep colour on the lg but whenever I do this it does not recognise the sky stream puck?

 

Any suggestions, thanks 

 

 

 

 

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4 REPLIES 4
Ellie_TV
Level 6
Level 6
‎20 Feb 2025 07:33 AM
‎20 Feb 2025 07:33 AM

Re: Sky Stream LG C4 issues

@Ivanol 

Are you using the HDMI cable which came with the puck? 

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mikealanr
Level 12
Level 12
‎20 Feb 2025 07:47 AM
‎20 Feb 2025 07:47 AM

Re: Sky Stream LG C4 issues

Hi @Ivanol 

 

Is other 4K content working as expected on the puck? You definitely have netflix primum? One thing to try is go into netflix, open the left hand menu > get help > and select the reload netflix option.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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Ivanol
Level 1
Level 1
‎20 Feb 2025 12:01 PM
‎20 Feb 2025 12:01 PM

Re: Sky Stream LG C4 issues

Subscribed to UHD and netflix premium. Using what I thought was sky hdmi cable, but just noticed it doesn't have the pink end. I've ordered a new 2.1 cable to see if that makes any difference.

 

Netflix now crashes on sky when I press play. Will just have to use netflix on on the lg until new cable arrives 

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Ellie_TV
Level 6
Level 6
‎20 Feb 2025 12:38 PM
‎20 Feb 2025 12:38 PM

Re: Sky Stream LG C4 issues

@Ivanol wrote:

Subscribed to UHD and netflix premium. Using what I thought was sky hdmi cable, but just noticed it doesn't have the pink end. I've ordered a new 2.1 cable to see if that makes any difference.

 

Netflix now crashes on sky when I press play. Will just have to use netflix on on the lg until new cable arrives 

I used a certified HDMI 2.1 cable with my puck and never had any issues like this so hopefully it'll sort it for you. As long as it's less than 3 metres long you should be fine. 

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