Sky Stream Keep Getting Errors

[Neilvv]

Hi, i have just got Sky Stream and have set it all up. I cannot get the Paramount+ to work, i click on it and then press get Paramount+ and i get the error: MYSKY_2998

I have tried using this guide https://www.sky.com/help/articles/sky-marketplace-subscribe-to-paramount-plus and when i click on MySky and then Sky Shop or My Products i get another error similar to MYSKY_2998

Can anyone tell me what is wrong.

Thanks,

[MarkGoldsmith]

You could try rebooting the puck by turning it off at the plug for at least 30 seconds and see if that helps.

[Neilvv]

Thanks for the reply.

Still the same issue, i also get error code MYSKY_1998 when i try and go to MySky, SkyShop and My Products. I can't do anything.

Thanks

[MarkGoldsmith]

If you want we can escalate this to the sky messaging team who may be able to assist you.

[Neilvv]

Yes please, that would be great.

Thank you.

[MarkGoldsmith]

@Neilvv 

This has been escalated to the Sky Messaging team who may be in touch with you regarding this within the next 48 hours via a colourful chat bubble which will appear at the bottom of this page. 

You may need to refresh your browser for the chat bubble to appear.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
"https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147"


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. Please note this isn't a live chat so replies may not be instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to @Neilvv.

[yellowdot786]

Did you get this issue resolved? 
I've been struggling with the same problem for almost a week now and no-one at Sky can help me to resolve it. 
Thanks.

[Neilvv]

Hi,

Yes i managed to get it all working. All i did was unplug last night when i wasn't using it, plugged it back in this morning and everything is now working and i can signup to Discovery+ and Paramount+ now for free as it wouldn't do it last night.

I would suggest unplugging in for a little while and try again, it did the trick for me.

Good luck!

[yellowdot786]

Thank you.  I'll try that. 

[yellowdot786]

@Neilvv Just wanted to say a massive 'Thank You!'  for your fix with Sky Stream & Paramount+

I did what you suggested and it's working now.

Thank you! 😊🙏

[Neilvv]

That's great news, glad you managed to get it sorted.