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Message posted on ‎07 Jun 2024 08:58 AM

Sky Remote not working Receiver Sound

Im now using a Sky Puck with my Sony TV and Sony Receiver STR-DN1080

I pair the puck by choosing the receiver model in the sky settings but then it doesn't work. Anyone else managed to find a way to get the sky remote changing the volume on a AV Receiver please

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Message posted on ‎07 Jun 2024 09:44 AM

Re: Sky Remote not working Receiver Sound

Posted by a Superuser, not a Sky employee. Find out more

@LC123456789a Your amplifier supports e-ARC so your tv volume control should control the amp when the sound is set to be via the ARC link. Therefore programme the puck remote to control the TV's volume rather than the amp. 

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

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Superuser
This message was authored by: Chrisee Answer

Message posted on ‎07 Jun 2024 09:44 AM

Re: Sky Remote not working Receiver Sound

Posted by a Superuser, not a Sky employee. Find out more

@LC123456789a Your amplifier supports e-ARC so your tv volume control should control the amp when the sound is set to be via the ARC link. Therefore programme the puck remote to control the TV's volume rather than the amp. 

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: LC123456789a

Message posted on ‎08 Jun 2024 04:01 PM

Re: Sky Remote not working Receiver Sound

Thank you, i was over thinking it. You're suggestion worked perfectly

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