Hi @Smudgy8424
You will need to call Sky and advise them of the theft of the puck. They will arrange a replacement, however warranty will not cover this and you will need to claim on your home insurance if sky decide to leverage a charge.
It's currently £38 for a puck. See: https://www.sky.com/help/articles/lost-or-stolen-sky-glass & https://www.sky.com/help/articles/charges-for-not-returning-sky-stream-puck
We are fellow subscribers here on the community, so you will have to speak to Sky.
MikeAlanR
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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
