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Discussion topic: Sky Puck switches itself off and won’t restart on a regular basic.

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Gordon29
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This message was authored by Gordon29 This message was authored by: Gordon29

Sky Puck switches itself off and won’t restart on a regular basic.

‎11 Nov 2024 04:49 PM

Every single evening 5pm onwards, the picture and sound freezes. It also switches itself off completely and can't be restarted. We've only had it 3 weeks 

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Jporch316
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Superuser
This message was authored by Jporch316 This message was authored by: Jporch316

Re: Sky Puck switches itself off and won’t restart on a regular basic.

‎11 Nov 2024 06:35 PM

Posted by a Superuser, not a Sky employee. Find out more

@Gordon29 

Inhave escalated your post to the online sky community support team 

 

lookout for an invitation to chat on here 

——————————————————————————
43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!
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Lisa-P1987
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This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Sky Puck switches itself off and won’t restart on a regular basic.

‎11 Nov 2024 06:38 PM

Posted by a Sky employee

Thanks for escalating this. We’ve sent Gordon29 an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
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