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Discussion topic: Sky Puck switches itself off and won’t restart on a regular basic.

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This message was authored by: Gordon29

Message posted on ‎11 Nov 2024 04:49 PM

Sky Puck switches itself off and won’t restart on a regular basic.

Every single evening 5pm onwards, the picture and sound freezes. It also switches itself off completely and can't be restarted. We've only had it 3 weeks 

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Avatar for Jporch316
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This message was authored by: Jporch316

Message posted on ‎11 Nov 2024 06:35 PM

Re: Sky Puck switches itself off and won’t restart on a regular basic.

Posted by a Superuser, not a Sky employee. Find out more

@Gordon29 

Inhave escalated your post to the online sky community support team 

 

lookout for an invitation to chat on here 

——————————————————————————
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
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This message was authored by: Lisa-P1987

Message posted on ‎11 Nov 2024 06:38 PM

Re: Sky Puck switches itself off and won’t restart on a regular basic.

Posted by a Sky employee

Thanks for escalating this. We’ve sent Gordon29 an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
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