Sky Puck remote

[Darrylhiggins]

Our sky stream puck and remote worked fine for 3 months. Suddenly, the remote has to be virtually on the puck to navigate sky stream, the remote controls TV fine (volume etc) from any distance. No Internet issues stream works perfectly- we just now need the remote right up against the puck. Is this a remote control issue? Put new batteries in everything is fine, as said the TV volume and controls works perfectly.

[J_ham]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141