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Discussion topic: Sky Puck remote compatibility

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This message was authored by: CinderKona

Sky Puck remote compatibility

Hello all,
due to a corrupt Apple TV app, I got a new puck yesterday but the remote no longer turns off the TV as the old one did - not a great issue as I use the TV one instead but a bit of nuisance. The TV is not too exotic being a LG55C8OLED. I have several times gone through the set up and even inputted my TV model all to no avail.
I am using my old remote as it has the softer rubbery feel base whilst the new one is like a bar of soap with its slippery shiny polished plastic.
Thanks

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This message was authored by: Jporch316

Re: Sky Puck remote compatibility

Posted by a Superuser, not a Sky employee. Find out more

are you long pressing the power button ?

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
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This message was authored by: CinderKona

Re: Sky Puck remote compatibility

Yes long pressing as i did with the last one.  Volume works but not the off/on.

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