Sky Puck - pixelating

[Virus+issue]

We've had Sky glass for over a year now and had no trouble with the puck - until now.

Frequent pixilating regardless of content origin.

We've:

1. Re-booted.
2. Changed from wired LAN to wireless - no difference.
3. Rebooted main house router and discs - no difference.
4. Incoming internet is fine and normal (78mbs).
5. Main Glass unit is 100% fine on both wireless and LAN.

Any suggestions please?

Thanks

Sarah

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Virus+issue]

Waiting for the conversation?