Hi @quigs57
If got your puck before 23rd of Feb 2023 it will be owned by you and therefore not covered by warranty anymore. If you got it after this date it is loaned to you and sky should replace it. (See: https://www.sky.com/help/articles/your-devices-sky-glass)
All my pucks are from when Glass first came out and working as expected (except for a no WiFi bug which is also happening on Glass), so other than connecting via ethernet and turning WiFi off, or conducting a factory reset to see if these have a positive effect, the only other thing could be possible hardware failure. You will need to call Sky to discuss options.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
