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Discussion topic: Sky Puck box keeps flashing

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This message was authored by: Auds-

Message posted on ‎11 Jul 2025 09:43 AM

Sky Puck box keeps flashing

Having issue with my box it just keeps flashing white won't turn on
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This message was authored by: GD1

Message posted on ‎11 Jul 2025 09:54 AM

Re: Sky Puck box keeps flashing

Posted by a Superuser, not a Sky employee. Find out more

@Auds-  Try unplugging your puck from the mains for ten minutes and plug back in.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: lettice

Message posted on ‎11 Jul 2025 10:00 AM

Re: Sky Puck box keeps flashing

Posted by a Superuser, not a Sky employee. Find out more

This sounds like your Sky Stream puck is stuck in standby.

Read and follow the advice here, namely performing the recovery procedure in step 4;

 

https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-strea...

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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