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Discussion topic: Sky Puck and the red button issue
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This message was authored by: wabutler
Message posted on 26 Aug 2026 10:03 PM
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Sky Puck and the red button issue
Today I received my Sky Puck to be used on a second TV upstairs. It works fine except when watching Sky Sports and I want to choose a different tennis match than the main one, I press the "red" button to get to Sky Sports Plus as I do on my main TV, it shows me the other matches but when I select one, it just goes back to the main SkySports match. I am unable to choose a different match on Sky Sports +. Can anyone help? TIA
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This message was authored by: lettice
Posted by a Superuser, not a Sky employee.
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Message posted on 26 Aug 2026 10:35 PM
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Re: Sky Puck and the red button issue
If you have not tried already, would suggest trying a restart of your Sky Stream box
Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete.
Different ways to get to the settings menu;
Hit the . . . button on your remote and select settings, use voice saying 'settings' or scroll down to the settings menu on the home menu.
Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks via wifi (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Smart Home - Bundle Smart Home plan +
My good journey to Sky Stream from Sky Q. Click here to read
Sky Stream with two pucks via wifi (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Smart Home - Bundle Smart Home plan +
My good journey to Sky Stream from Sky Q. Click here to read
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