Sky Puck Issues

[Dannyyyyyyy]

Hiya all,

We're having issues with our sky puck. We've had it around a month and the last couple of weeks every time we turn it on it's always disconnected itself from the WIFI. The WIFI is working perfectly on other devices but not on the sky puck. Now every time we turn the box back on we have to go through the settings to forget the WIFI and then type the password in again to reconnect it. Has anyone else had this issue? Does anyone know how to resolve it? We can't also plus the box into the router as this is used for the computer so it has to run off the WIFI. 

Thank you in advance! 

[lettice]

This sounds very much like something we see for some customers from overnight or many hours of the Sky Stream puck being in standby mode.

If you have not done so already, change your puck to the following recommended settings set in Settings>

Set Network standby mode to ON.
Turn wifi OFF under Network if connected via ethernet.

After making those changes, do a settings restart straight after to ensure the option setting is set correctly;

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete.

Different ways to get to the settings menu;
Hit the . . . button on your remote and select settings, use voice saying 'settings' or scroll down to the settings menu on the home menu.