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Discussion topic: Sky Puck WiFi

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This message was authored by Pompey+Lad This message was authored by: Pompey+Lad

Sky Puck WiFi

2 pucks, both connected to wired  ethernet work perfectly. In settings I've turned off  'WiFi enabled' . When first coming out of standby, the puck reports that WiFi is disconnected and attempts to direct me to settings to create a connection. After 30 seconds, I press home, and all is well until the next wake-from-standby.

 

Tried all setting variables, including factory restart,  none of which cured the fault.

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This message was authored by mikealanr This message was authored by: mikealanr

Re: Sky Puck WiFi

Posted by a Superuser, not a Sky employee. Find out more

Hi @Pompey+Lad 

 

When you turn WiFi off restart the puck ensure it's only trying to connect via ethernet. Also try turning on "Network standby mode" in Settings > startup and standby and turning off overnight power saving.

 

MikeAlanR

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
Pompey+Lad
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This message was authored by Pompey+Lad This message was authored by: Pompey+Lad

Re: Sky Puck WiFi

Thanks MikeAlanR

 

The wifi was disabled when reset. This did not overcome the problem.

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