Discussion topic: Sky Puck WiFi
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Message posted on 29 Dec 2024 01:35 PM
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Sky Puck WiFi
2 pucks, both connected to wired ethernet work perfectly. In settings I've turned off 'WiFi enabled' . When first coming out of standby, the puck reports that WiFi is disconnected and attempts to direct me to settings to create a connection. After 30 seconds, I press home, and all is well until the next wake-from-standby.
Tried all setting variables, including factory restart, none of which cured the fault.
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All Replies
Message posted on 29 Dec 2024 03:21 PM
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Re: Sky Puck WiFi
Hi @Pompey+Lad
When you turn WiFi off restart the puck ensure it's only trying to connect via ethernet. Also try turning on "Network standby mode" in Settings > startup and standby and turning off overnight power saving.
MikeAlanR
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
Message posted on 29 Dec 2024 04:14 PM
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Re: Sky Puck WiFi
Thanks MikeAlanR
The wifi was disabled when reset. This did not overcome the problem.
Message posted on 06 Mar 2025 02:10 PM
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Re: Sky Puck WiFi
Does anyone know if fixing an IP address in the Puck is possible? The Puck takes approximately 30 seconds to start up and realises an IP address issued by DHCP. I have a gigabit network with 900Mbps recorded on my laptop when connected to this cable. I have no desire to connect via WiFi, so this feature is disabled.
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