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Discussion topic: Sky Puck WiFi

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This message was authored by: Pompey+Lad

Sky Puck WiFi

2 pucks, both connected to wired  ethernet work perfectly. In settings I've turned off  'WiFi enabled' . When first coming out of standby, the puck reports that WiFi is disconnected and attempts to direct me to settings to create a connection. After 30 seconds, I press home, and all is well until the next wake-from-standby.

 

Tried all setting variables, including factory restart,  none of which cured the fault.

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This message was authored by: mikealanr

Re: Sky Puck WiFi

Posted by a Superuser, not a Sky employee. Find out more

Hi @Pompey+Lad 

 

When you turn WiFi off restart the puck ensure it's only trying to connect via ethernet. Also try turning on "Network standby mode" in Settings > startup and standby and turning off overnight power saving.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

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This message was authored by: Pompey+Lad

Re: Sky Puck WiFi

Thanks MikeAlanR

 

The wifi was disabled when reset. This did not overcome the problem.

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This message was authored by: Pompey+Lad

Re: Sky Puck WiFi

Does anyone know if fixing an IP address in the Puck is possible? The Puck takes approximately 30 seconds to start up and realises an IP address issued by DHCP. I have a gigabit network with 900Mbps recorded on my laptop when connected to this cable. I have no desire to connect via WiFi, so this feature is disabled.

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