SkyTV signal keeps dropping out for 3-4 seconds

[ABZ56]

I recently signed up for SKY TV streaming with the Puck connected to my TV via HDMI. I previously used BT-Now TV via a similar box and HDMI.

The BT-NOW TV box never had any problems of reception, but the SKY signal drops out every 10 minutes or so for 3-4 seconds with a black screen before returning to normal. Sometimes it does not return at all and I have to switch off the Puck and restart everything.

I do not have fibre but the broadband signal has never caused any issues.

Does anyone have the same issues, and what is the solution.

[Jporch316]

Hi 

what speed is your broadband ? 

What speed is your puck receiving ? You can check this by going into the native Netflix app and detecting get help then check my network ....

ideally you would need at least 25-30mbs minimum to run optimally. 

the only other issue could be your hdmi handshake from the tv cutting out 

[ABZ56]

Thanks. My BT speed check says 57MBps and the Netflix network check says 65.9 MBps.

[Jporch316]

@ABZ56 

Are you able to test the puck firstly by connecting via ethernet cable to your router (make sure you turn off WiFi in the settings and then select restart from the settings to save )

also it's worth trying the puck in a different tv 

This will help ascertain if the puck is faulty 

oh .... it's also worth trying a different hdmi port on your tv a different hdmi cable and give your router a reboot 

[Nigelb1972]

Is it the WiFi signal that's dropping or is it losing connection to your TV?