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Discussion topic: SkyTV signal keeps dropping out for 3-4 seconds

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This message was authored by: ABZ56

SkyTV signal keeps dropping out for 3-4 seconds

I recently signed up for SKY TV streaming with the Puck connected to my TV via HDMI. I previously used BT-Now TV via a similar box and HDMI.

The BT-NOW TV box never had any problems of reception, but the SKY signal drops out every 10 minutes or so for 3-4 seconds with a black screen before returning to normal. Sometimes it does not return at all and I have to switch off the Puck and restart everything.

I do not have fibre but the broadband signal has never caused any issues.

Does anyone have the same issues, and what is the solution.

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This message was authored by: Jporch316

Re: SkyTV signal keeps dropping out for 3-4 seconds

Posted by a Superuser, not a Sky employee. Find out more

Hi 

 

what speed is your broadband ? 

What speed is your puck receiving ? You can check this by going into the native Netflix app and detecting get help then check my network ....

 

ideally you would need at least 25-30mbs minimum to run optimally. 

the only other issue could be your hdmi handshake from the tv cutting out 

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
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This message was authored by: ABZ56

Re: SkyTV signal keeps dropping out for 3-4 seconds

Thanks. My BT speed check says 57MBps and the Netflix network check says 65.9 MBps.

This message was authored by: Jporch316

Re: SkyTV signal keeps dropping out for 3-4 seconds

Posted by a Superuser, not a Sky employee. Find out more

@ABZ56 

Are you able to test the puck firstly by connecting via ethernet cable to your router (make sure you turn off WiFi in the settings and then select restart from the settings to save )

 

also it's worth trying the puck in a different tv 

 

This will help ascertain if the puck is faulty 

 

oh .... it's also worth trying a different hdmi port on your tv a different hdmi cable and give your router a reboot 

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
This message was authored by: Nigelb1972

Re: SkyTV signal keeps dropping out for 3-4 seconds

Is it the WiFi signal that's dropping or is it losing connection to your TV? 

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