Sky Puck Streaming. Programmes will not load

[Edd68uk]

Regretting switching to Sky Fibre and Streaming. Often temperamental but today I can't get any of thr channels to load. If I click on the programme it says Technical Fault and then I get audio but no picture! 

[Allan95]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141