Sky Puck - Hard Reset - Asking for activation

[DanP5]

Done a hard reset lastnight thinking the pck had gone faulty - No live channels (later found out was an issue in the area) 

Now the puck is asking for activation, the issue is the QR code takes you to sky.com/activation this page is restricted? 

I am loggged in with the right account as i can see the puck under account settings, how do i activate the puck if the webpage is restricted? 

[Jporch316]

@DanP5 

Try blogging into the activation page first before activation . Make sure you are using the email address that you used when you purchased stream to login

sometimes help if you use ethernet cable during the first setup 

[peter-marlow+1966]

DanP5

When you  say that you have done a hard reset, do you  mean that you have done a factory reset. If so a factory reset should only be done when talking to an advisor from  sky to take you  through it  as it can cause  more  problems  than it solves, you  will probably have to ring sky about this issue, it may have removed your account details from the puck