I feel like I may be repeating what others have said here, but maybe this'll just lets others know they're not alone. From day 1 I've had issues with the Sky Puck. No matter what app or whether just on the native Sky software, if I scroll through a few rows of thumbnails or a few screens at completely normal speeds, i.e. not holding down the up/down/left/right arrows, the Puck just gives up eventually, freezes and either gets stuck indefinitely or restarts itself. This happens every day. After a few times it doesn't even restart, and then requires a factory reset, which can only ben done on the device itself since it won't turn on anymore. I'm having to factory reset once a day, and most times the process requires a double reset as the first gets stuck on the update screen. At least once it's gotten to the point where it froze and showed me a red light on the puck.
The puck is plugged in via ethernet on a 500mb line, so doubtful speed is an issue.
I'm truly struggling to believe that a modern device like this should freeze and become non responsive and need a factory reset every day. What is my best course of action? Try and talk to someone at Sky and explain the situation? I feel like
abandoning all hope and going back to another streaming device and using Sky Go. That feels like defeat though.
