@Thevoid wrote:
Thanks. I'm guessing I'll get a dispatched email soon and then DPD tracking. What happens if they have sent it to the old address?
I don't understand why the old address is showing under the order on my account, but is correct on my details within the account.
If they've sent it to the old address then you'll need to wait and see what the recipient does. If they just blindly accept the parcel without looking at the name then they might get in touch with Sky or they might not. They might look at the label and give the parcel back to DPD who might return it to Sky.
Sky's IT system operates in a parallel universe sometimes. There's always random logic applied to many parts of it. I've no idea why old addresses don't get removed... I've said before that their whole ordering & account system needs scrapping and rebuilding from scratch.
In any case, if it does get wrongly delivered then it's Sky's problem to sort - it's their mistake. You'll have to wait longer to get a new puck obviously but you can possibly negotiate some kind of recompense with Sky.
