Sky Puck Crashing

[SiTreach515]

Hi All Can anyone advise on the below message please: HDCP unauthorised. Switch off your TV at the socket for at least one minute, then switch it back on. Happening at least 2 to 3 times per evening. All other Pucks in the house working and I've got one angry, frustrated boy who can't watch the TV he wants! Thanks Simon

[mikealanr]

Hi @SiTreach515 

What is the make, model and age of the TV you are trying to use the puck on? Have you used the Sky supplied HDMI cable?

Sky Stream uses HDMI 2.2 standard and the TV needs to be compatible with this. Some older TVs arent compatible, some TVs may need a HDCP setting turning on in the menu etc and need to ensure using a compliant HDMI cable.

MikeAlanR

[Jones_The_Cat]

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@SiTreach515 wrote:
Hi All Can anyone advise on the below message please: HDCP unauthorised. Switch off your TV at the socket for at least one minute, then switch it back on. Happening at least 2 to 3 times per evening. All other Pucks in the house working and I've got one angry, frustrated boy who can't watch the TV he wants! Thanks Simon

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That's potentially a fault with the HDMI cable. Make sure it is fully connected to both the puck and the TV. Give the puck a reboot too (turn off at the wall for a minute then power back on) and see if that helps. Check the video output settings - if you're using a 4K TV then it should be on 2160P but try on 1080i which is the native HD resolution. 

[SiTreach515]

Worked a treat, thanks for your replies! 🙂