No sound from sky puck

[MichelleH]

Not getting any sound from sky stream puck, have done all they have suggested, still no sound?

[Exiled-in-HH]

Have you requested a replacement Puck?

[MichelleH]

This is brand new, just installed?

[Exiled-in-HH]

If you have done everything they have suggested ... the next step is to get a replacement Puck🤔