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Discussion topic: Sky Playlist has disappeared

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This message was authored by: DaveR6

Sky Playlist has disappeared

My sky playlist has completely disappeared.  I have restarted the Sky Puck and subsequently switched it off at the wall, with no change.

I added a new list of programmes to the playlist and the next day these also were gone.

Is this a Sky server problem or a faulty Puck?

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This message was authored by: Daniel0210

Re: Sky Playlist has disappeared

Posted by a Superuser, not a Sky employee. Find out more

@DaveR6 

As you've mentioned Playlist and puck, neither of which is a Sky feature, I've moved your post to the Stream board. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
This message was authored by: Jporch316

Re: Sky Playlist has disappeared

Posted by a Superuser, not a Sky employee. Find out more

Hi @DaveR6 

 

This issue is known to happen if you have too much content stored in your playlist 

 

to remove some of the content got to playlist then "manage all" and remove some content 

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
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