Sky Essentials TV Package

[RPAB]

I have recently changed my TV package to Sky Essentials due to financial difficulties but I do not understand why I can't access Netflix with ads which according to sky is included in the Essentials deal. Can anyone explain please?

[BenJoBanjo]

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@RPAB wrote:

I have recently changed my TV package to Sky Essentials due to financial difficulties but I do not understand why I can't access Netflix with ads which according to sky is included in the Essentials deal. Can anyone explain please?

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Is this on Sky Q? If it is then Netflix is not included in Sky Q Essentials. 

Netflix is included on the Essential TV package on Sky Stream.  

[TimmyBGood]

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@RPAB wrote:

I have recently changed my TV package to Sky Essentials 

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The product on Glass and Stream which includes Netflix and Sky Atlantic is 'Essential TV'

On Sky Q and Sky+ HD it's 'Television Essentials' which is only free to air satellite channels.