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Message posted on ‎02 Mar 2025 03:29 PM

Skip ads function advances too far into programming

When watching an old  series (box set) via my Sky Stream Puck and I press the skip ads function (I pay for this) the function sometimes cuts off significant amounts of the programming. It's very inconsistent, mostly it works fine but occasionally it proves unreliable and I have to 'wind' back the show 10-15 minutes! Frustrating.

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This message was authored by: mikealanr Answer

Message posted on ‎02 Mar 2025 04:15 PM

Re: Skip ads function advances too far into programming

Posted by a Superuser, not a Sky employee. Find out more

Hi @ARBird 

 

On the shows where it is cutting off, email details to Sky's viewer relations team and they will investigate and resolve. Their email address is viewerR@sky.uk.

 

We are fellow subscribers here on the community.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr Answer

Message posted on ‎02 Mar 2025 04:15 PM

Re: Skip ads function advances too far into programming

Posted by a Superuser, not a Sky employee. Find out more

Hi @ARBird 

 

On the shows where it is cutting off, email details to Sky's viewer relations team and they will investigate and resolve. Their email address is viewerR@sky.uk.

 

We are fellow subscribers here on the community.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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