Sick of this new device that just doesn’t work

[Exiled-in-HH]

How long have you had the Puck and has always been defective?

[Raven1234567]

Had it since November 

it has been defective since day 1

[Exiled-in-HH]

You really should've have asked for a replacement by now🤔

[Raven1234567]

yes if I had hours to wait on hold .. everytime i tried calling its the longest wait and I have to move on with my life.

[Kelsingra]

Hey @Raven1234567 

Thanks for using the Sky Community.

I've escalated your post to our Community Messaging team and they will be in touch over the next 48 hours. Just check back here every now and again. You're looking for the chat bubble in the bottom corner of the thread.

For more information on how the service works, click here https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Raven1234567 an invite to chat.

[ToniCarsey11]

@Lisa-P1987 @Can someone contact me please as mine is doing the same.  I have the strongest wifi and everything else is working. Have moved Alexa out the room so no interference 

[Raven1234567]

It's not easy chatting to anyone...

can someone please call me ?

[MarkGoldsmith]

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@Raven1234567 wrote:

It's not easy chatting to anyone...

can someone please call me ?

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Thats not how Sky operate. You can either engage via the chat, or if you want to speak to someone on the phone you have to call Sky.

[ToniCarsey11]

What chat?  Where's the chat option?  Is this it?

[Exiled-in-HH]

@ToniCarsey11 it is best to start your own discussion if you want to have escalated... so you can chat with the messaging team😉

[Raven1234567]

How will they be in touch?

I dont spend my days looking at my computer screen ...

[MarkGoldsmith]

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@Raven1234567 wrote:

How will they be in touch?

I dont spend my days looking at my computer screen ...

---

As per @Kelsingra post above. All the information on how the Sky Messaging Team operate is available here: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mark39]

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@Raven1234567 wrote:

How will they be in touch?

I dont spend my days looking at my computer screen ...

---

For the detail, see the link in @MarkGoldsmith's post. 

In summary the chat remains open for 48 hours. You don't need to sit and watch the screen, but you do need to engage if you want Sky's help. Just come back from time to time to see the latest response from Sky.

[Jporch316]

@Raven1234567 

If you have a smartphone you can load up the forum on n a browser and check there