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Discussion topic: Setting up issues

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This message was authored by: Carlyle34

Message posted on ‎04 Oct 2026 08:40 PM

Setting up issues

Just setting up my Sky Tv Stream with my new puck and it's stuck in a loop of'letd get connected...' then 'updating software...' then it switches off and on and goes back through it again on a loop! I've reset it, switched it off and on about 5 times and left it for an hour to run to see if that would work but nothing! Any help greatly appreciated. 

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Avatar for mikealanr
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This message was authored by: mikealanr

Message posted on ‎04 Oct 2026 08:59 PM

Re: Setting up issues

Posted by a Superuser, not a Sky employee. Find out more

Hi @Carlyle34 

 

Try following the steps outlined here: https://www.sky.com/help/articles/setting-up-sky-glass-updating-software

 

MikeAlanR

 

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: Carlyle34

Message posted on ‎04 Oct 2026 09:53 PM

Re: Setting up issues

Hi! I've tried that a couple of times, not sure the remote is linking up as it doesn't flash. 

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This message was authored by: mikealanr

Message posted on ‎04 Oct 2026 10:16 PM

Re: Setting up issues

Posted by a Superuser, not a Sky employee. Find out more

Hi @Carlyle34 

 

Take the back off the remote and make sure that no paper has stuck in it from removing the tab. Failing that you will need to speak to sky.

 

https://www.sky.com/help/articles/remote-control-help-sky-glass

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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