Setting up Sky Stream

[Newuser22]

Just received my sky stream in the post and gone to set up. All cables are in correctly and not loose. The device 'loads' up, I get a black screen with 'sky' appear and then 10 seconds later the screen goes blue. No such 'menu' or 'set up' or anything to that matter displays on screen.   I have tried every possible solution I could find online, unplugging, restarting etc but nothing works. Without initially being able to set up means I cannot set up the control either. A few of the troubleshooting problems suggest using the controler, but without being able to set that up in the first place I'm completely lost! I just want to enjoy some shows haha 

[Tim+Adams]

Hi @Newuser22 

Switch the Stream off at the socket, wait a min then back on. 

Now leave it for a few mins then press the power button under the Stream which should turn  it on, do you now see the setup screen?

Thanks,

Tim

[Newuser22]

Thank you for responding! 

I have followed your steps but still no success. After switching off the mains, I waited a minute and the same thing happens. The black sky screen appears and then straight away a blue screen. The light on the sky stream was flashing on and off and then eventually turned off. I tried clicking the power button underneath but nothing happened!  

[Tim+Adams]

Hi @Newuser22 

I've escalated this to Sky who will invite you to chat and troubleshoot. Below is a link about how it works - please look out for the chat bubble 

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks,

Tim

[Addie15]

Hi there! Thank you for escalating this. We have sent Newuser22 an invite.

[Lisa-P1987]

Update - Spoken to @Newuser22, after a few checks, they have had to call our Glass Tier 2 Team 🙂