Hi @Doodle21
Try the steps outlined here: https://www.sky.com/help/articles/setting-up-sky-glass-network-setup
If the above doesn't work, try unplugging your puck > press and hold the button underneath> power puck back on > keep hold till you see coloured lights flash. Follow instructions.
Failing that you will need to contact sky (we are fellow customers here on the community).
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
