Service

[KenG2]

I have just purchased Sky Stream 2 weeks ago and 3 different nights I have had "A Technial Error" and this means I cannot access the TV. It is nothing to do with my Broadband as the sevice is top quality on other items in the house such as mobile phones.

I have also noticed I cannot Fast Forward or Pause on any apps. is this normal?

[peter-marlow+1966]

To fast on apps like  itvx you have to subscribe  to the app, add skipping  is only for sky channels add skipping  is not applicable  to the apps to fast forward  on the app you will  need  to  subscribe  to each one

[peter-marlow+1966]

What speed  is  your  broadband  to the router,  and how is your  puck  connected  to  the  Internet,  if  you are using  wifi, to connect then if you  can use  an ethernet cable  it  more  stable  and  reliable  than WiFi 

[MarkGoldsmith]

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@peter-marlow+1966 wrote:

To fast on apps like  itvx you have to subscribe  to the app, add skipping  is only for sky channels add skipping  is not applicable  to the apps to fast forward  on the app you will  need  to  subscribe  to each one

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@peter-marlow+1966 thats wrong.

Ad skipping allows you to fast forward on ITV X, the Channel 5 app and the Channel 4 app.

[peter-marlow+1966]

I have a subscription  to itvx and  and paramount  plus for add free viewing  and the itvx advert  also says to go add free subscribe  to the service at£5.99 a month 

[peter-marlow+1966]

And here is the proof 

 on the itvx website 

[MarkGoldsmith]

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@peter-marlow+1966 wrote:

I have a subscription  to itvx and  and paramount  plus for add free viewing  and the itvx advert  also says to go add free subscribe  to the service at£5.99 a month 

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Well ITV X are hardly going to advertise the Sky ad-skipping pack for Glass/Stream are they? 😀

Its all in the Sky Help documentation for ad skipping.

[MarkGoldsmith]

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@peter-marlow+1966 wrote:

And here is the proof 

 on the itvx website 

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But the ITV X website has got nothing to do with Sky's ad-skipping pack for Stream/Glass. All information about sky's services is on the Sky website, which should probably be the primary source of information for the community

https://www.sky.com/help/articles/ad-skipping-sky-glass 

[peter-marlow+1966]

Netflix premium  package  add free ,disney plus  premium package  add free all through sky paramount plus  £2.99 add free amazon prime  £2.99 add free 

[MarkGoldsmith]

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@KenG2 wrote:

I have just purchased Sky Stream 2 weeks ago and 3 different nights I have had "A Technial Error" and this means I cannot access the TV. It is nothing to do with my Broadband as the sevice is top quality on other items in the house such as mobile phones.

I have also noticed I cannot Fast Forward or Pause on any apps. is this normal?

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@KenG2 You should certainly be able to pause on any app ( and fast forward except the ads).

Have you tried a reboot?

1. Go to Settings
2. Go to System Management
3. Press Select
4. Go to Resets and Updates
5. Press Select
6. Go to Restart Device
7. Press Select.

Note this will take a few minutes to reboot, so expect to see a blank screen for 2 minutes until the Sky logo appears as its starting up.

[MarkGoldsmith]

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@peter-marlow+1966 wrote:

Netflix premium  package  add free ,disney plus  premium package  add free all through sky paramount plus  £2.99 add free amazon prime  £2.99 add free 

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Not sure how that is relevant to the OPs problems mentioned.

[peter-marlow+1966]

Because he said  he couldn't fast forward  or pause  on any of the app

[MarkGoldsmith]

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@peter-marlow+1966 wrote:

Because he said  he couldn't fast forward  or pause  on any of the app

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Yes but you can fast forward through shows without needing to upgrade to remove ads. There is no specific mention of only being able to fast forward through ads.

[Jon34]

Yes you should be able to pause on any app or channel.

There's the odd occasion where it won't work in a channel if it's been paused for a while, you'll also miss the start of the next show and this seems to be the norm.

The ideal way is to use watch from start as this will play the program stream and not the channel stream.

Add skipping works with the likes of channel 4 itvx 5 etc, but only when using them via the sky pucks

So you don't need to buy it X premium, unless you want their exclusive content