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Discussion topic: Service disruption
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This message was authored by: HBsky
Message posted on 22 Oct 2026 02:19 PM
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Service disruption
I regularly get signal dropping out and sky stream turning to blue screen. It happens every time it turns on and during watching programmes. Wired connection is showing strong internet connection.
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This message was authored by: MarkGoldsmith
Posted by a Superuser, not a Sky employee.
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Message posted on 22 Oct 2026 05:49 PM
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Re: Service disruption
@HBsky wrote:
I regularly get signal dropping out and sky stream turning to blue screen. It happens every time it turns on and during watching programmes. Wired connection is showing strong internet connection.
@HBsky if you have the puck connected via an ethernet cable, have you also switched the Wifi off in the puck's networking settings?
Sky Stream, Sky Glass Air and Sky Broadband customer
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