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Discussion topic: Service disruption

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This message was authored by: HBsky

Service disruption

I regularly get signal dropping out and sky stream turning to blue screen. It happens every time it turns on and during watching programmes. Wired connection is showing strong internet connection.
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This message was authored by: MarkGoldsmith

Re: Service disruption

Posted by a Superuser, not a Sky employee. Find out more

@HBsky wrote:
I regularly get signal dropping out and sky stream turning to blue screen. It happens every time it turns on and during watching programmes. Wired connection is showing strong internet connection.

@HBsky if you have the puck connected via an ethernet cable, have you also switched the Wifi off in the puck's networking settings? 

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